How your information stays private with BoundMerit

This policy describes how BoundMerit (“we”, “us” or “our”) collects, uses, stores and protects personal information when you visit our website, create an account or use our trading and support tools. It should be read together with the Terms of Use and applies to both visitors and registered users.

Information we may collect

We may collect identifying details such as your name, email address, phone number, country of residence, IP address, device and network information, account preferences, and data provided through forms, support requests, or payment verification. Some information is needed to create and manage an account or process deposits and withdrawals; other details help secure access and refine our service.

How personal data is used

• Create, verify and manage your account
• Provide platform access, market charts and customer support
• Comply with applicable legal and regulatory requirements, including fraud-prevention controls
• Improve reliability, detect improper use and secure active sessions
• Send useful account communications, such as deposit status updates and scheduled maintenance notices

How we safeguard your information

We apply technical and organisational controls appropriate to the risks we identify, including SSL-encrypted communications, role-based permissions, monitoring of sensitive actions and, where available, two-step verification. Security cannot be guaranteed by any system, so contact [email protected] promptly if you see an unfamiliar sign-in or other unexpected activity.

Your choices and data rights

Subject to the rules that apply to you, you may request access to, correction of, restriction of or deletion of your personal data, and you may object to certain processing. Write to [email protected] with the subject “Exercising your rights” and provide the email address linked to your account. We may request reasonable identity evidence before processing the request.

How long data is kept and who supports us

Personal data is retained only as long as necessary to provide the service, satisfy legal obligations, or manage potential disputes. Trusted providers supporting hosting, payments or transactional email may process limited information on our behalf under our instructions, contractual protections and appropriate security requirements.

Cookies and connection information

We may use cookies and similar technologies to maintain sessions, detect security issues and produce anonymous usage statistics. Your browser settings can block or restrict certain cookies, but this may limit features such as account sign-in or preference storage.

Questions about privacy?

For questions about this policy or to exercise your data rights, contact [email protected]. After completing any necessary checks, we aim to provide a clear response within an appropriate timeframe.