Contact us
The BoundMerit team can assist with account queries, deposits, withdrawals, charts and AI-assisted tools. Help is available 24/7, but it does not provide personalised investment recommendations or promise specific results.
To help us review your request faster, use the email linked to your account, state the topic — for example registration, payments or a technical issue — and include screenshots when relevant. More detail can reduce the need for follow-up messages.
Where feasible, matters involving an ongoing transaction or withdrawal awaiting completion may receive priority. For security, we will never unexpectedly ask for your full password or 2FA codes.
Want to learn more about BoundMerit? Setting up your workspace usually takes only a few minutes. Once signed in, you can contact our team and browse the FAQ covering fees, account protection and market access.
For a general enquiry, identity verification question or matter concerning deposits and withdrawals, contact us using the email address below. Use a clear subject such as “Withdrawal under review”, “2FA sign-in issue” or “Fee explanation”.
[email protected]An initial reply normally arrives within several hours. Higher demand or payment checks may extend the timeframe, and we will keep you informed as the review progresses.
You can register in just a few minutes without a phone call. After opening your account, our support team can introduce the interface and help you examine your initial risk preferences.
Create my accountThe contact channels shown here are monitored throughout the day and night. Under ordinary volumes, non-urgent questions are usually answered within one business day.
Important: trading involves the possibility of losing capital. Our team can guide you through BoundMerit features, but that assistance is not a replacement for advice suited to your financial circumstances.