Support centre
Key information to review first
Before you create an account or deposit funds with BoundMerit, review this guide to registration, privacy, fees, automation, withdrawals, and market access. Trading involves the possibility of losing capital, and returns are not guaranteed. Keep your confirmation records so you can check charges and projected processing times later.
Provide the requested information, confirm your email address, and make the minimum deposit of RM250. You can then access real-time charts, risk-management tools, AI-assisted signals, and learning materials for newcomers. Review every applicable charge before confirming a transaction, and use only money you can afford to lose. Visit the Contact page if you need help.
Account safeguards include SSL encryption, two-factor authentication, and verified payment providers. Personal information is handled through established data-protection controls. These measures help protect access and transfers, but they do not eliminate market risk: unfavourable price movements may reduce the funds you commit.
Any applicable cost appears for your review before you approve a deposit, withdrawal, or trade. Once you confirm, no hidden charge is introduced. Refer to the transaction summary for the exact fee and the anticipated processing timeframe for each transfer.
Yes. You can configure AI-assisted bots using risk settings that suit your approach, or place orders yourself. Rules, limits, and stop-loss parameters remain under your control. Automation may make execution more efficient, but it does not guarantee results or eliminate losses. You may change methods whenever you choose.
From the dashboard, select Withdraw and choose card, bank transfer, or an available e-wallet. Most requests are completed within 1 to 3 business days. The applicable fee and estimated schedule are shown before you submit the request. If the status does not update after that timeframe, contact support using your account email and the on-screen reference number.
No. Previous trading experience is not required to get started. BoundMerit includes guided setup, tutorials, and practical tools that support step-by-step learning. Experienced users can also work with advanced charts and more detailed risk settings. Whatever your level, read the terms carefully, proceed prudently, and contact the 24/7 support team when needed.
The platform brings together cryptocurrencies, forex, shares, and commodities, alongside live quotes and market-research tools. Depending on your plan, you can place orders manually or use supported automation features. The available selection may change, so review the current instrument list after logging in.
Help is available 24/7 for questions about accounts, deposits, withdrawals, and platform features. Visit the Contact page to find the support email, or submit a ticket from your account after registration. Active-transaction queries are prioritised where practical. Never share your password or two-factor authentication codes with an unsolicited contact.
Have questions about signing up, fees, or account protection?
Contact support